Help & contact

Last updated 17 September 2026

One address, read by the people who make the app: support@takgio.com.

If something is broken

Tell us what you did, what happened, and what you expected. Two details let us find it fast:

Which document, and where in it — the chapter, or the time on the player.
The version line under You → Settings → About in the app. It names the exact build you are running.

If audio will not play, say whether the phone was on silent, whether headphones or a car were connected, and whether the app was in the foreground.

Reporting from inside the app

When a narration fails to load, the player offers Report a problem. It sends us the document, the error and your app version — nothing else — and it is the quickest way to get a broken file fixed.

Subscriptions

Apple takes the payment, so Apple manages the subscription. To cancel or change it, open the iPhone Settings app → your name → Subscriptions. Refunds are requested from Apple at reportaproblem.apple.com. We never see a card number.

Your account and your data

What the app collects, and what it does not: the Privacy Policy.
Delete your account and everything held about you: inside the app under You → Delete account, or from the account deletion page if you cannot get in.
The Terms of Use.

Suggest a document

The app has a Suggest a document screen under You. A Supreme Court case, a committee report, a CRS report — name it and we will look. Or email the address above.

TAKGIO INC. Into the Record narrates documents published by the United States government, which are in the public domain. The app is not affiliated with, endorsed by, or connected to any government body.